You may return any new, unopened item within 30 days of delivery for a full refund, minus shipping costs. As long as the item and packaging are intact and functional, any opened item except memory cards, may be returned within 30 days, minus our shipping costs and a 10% restocking fee. If the return is a result of our error (e.g. you received an incorrect item), we'll pay the return shipping costs.
If you experience a problem with an item you ordered, please contact us before initiating your return. Often, a minor settings change or simple reset procedure will alleviate the problem. Defective items will be replaced at our cost within the manufacturer's warranty period, or 365 days of the order date, whichever is longer, if the issue cannot be otherwise resolved.
You should expect to receive your refund within 15 days of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 5 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your RMA number, and then of your refund once we've received and processed the returned item.